Frequently Asked Questions
Find answers to common questions about our products, services, and policies.
Popular Questions
Getting Started
How do I get started with ChichubTech?
Getting started is easy! Simply contact our sales team through the contact form, and we'll schedule a consultation to understand your needs and recommend the best solution for your business.
What products do you offer?
We offer three main products: E-commerce Platform Pro for cross-border trade, AI Analytics Suite for business intelligence, and Payment Gateway Hub for unified payment processing.
Do you offer free trials?
Yes, we offer a 14-day free trial for our E-commerce Platform Pro and AI Analytics Suite. Contact our sales team to learn more about trial options.
How long does implementation take?
Implementation time varies by product and complexity. Basic setup can be completed in 1-2 weeks, while full enterprise implementations typically take 4-8 weeks.
Billing & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, wire transfers for enterprise clients, and local payment methods in Hong Kong, China, and Singapore.
Can I change my plan later?
Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle, and we'll prorate any differences.
Is there a discount for annual billing?
Yes, we offer a 20% discount when you pay annually instead of monthly. Enterprise plans also have custom pricing options.
What is your refund policy?
We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied, contact our support team within 30 days for a full refund.
Technical Support
What support options are available?
We offer multiple support channels: Knowledge Base, Live Chat, Email Support, and Phone Support (Enterprise only). Response times vary by plan from 24 hours to 1 hour.
Do you offer API access?
Yes! Professional and Enterprise plans include full API access with comprehensive documentation, SDKs, and developer support.
Is my data secure?
Absolutely. We use bank-level encryption (SSL/TLS), are SOC 2 Type II certified, PCI DSS compliant, and conduct regular security audits. Your data is stored in secure, redundant data centers.
Do you offer custom integrations?
Enterprise plans include custom integrations. For Professional plans, we offer pre-built integrations with major platforms like Shopify, WooCommerce, and Stripe.
Products & Features
What is the E-commerce Platform Pro?
Our flagship product is a comprehensive, white-label e-commerce platform supporting multi-vendor marketplaces, B2B and B2C models, multi-currency/multi-language, and integration with 100+ payment gateways.
How does AI Analytics Suite work?
Our AI Analytics uses machine learning to analyze your data, predict trends, optimize inventory, forecast demand, and provide actionable insights through an intuitive dashboard.
Which payment gateways do you support?
Payment Gateway Hub supports 100+ payment providers globally including Stripe, PayPal, Square, Alipay, WeChat Pay, and many local payment methods across Asia, Europe, and Americas.
Can I white-label your products?
Yes, Enterprise plans offer full white-label capabilities, allowing you to brand our solutions as your own with custom domains, logos, and branding.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help.